Understanding Trust Scores

A Trust Score is a numerical rating from 0 to 100 that represents the overall reliability and professionalism of a process server on 321serve. It's designed to help clients quickly identify trustworthy professionals for their legal service needs.

The score is calculated using multiple factors including verification status, job performance, responsiveness, client feedback, and service area coverage. A higher score indicates a more established and reliable process server.

Your Trust Score is a weighted average of five component scores:

• L Legitimacy (25%) - Based on your verification status and profile completeness
• P Performance (25%) - Measures your job completion rate and on-time delivery
• E Engagement (20%) - Tracks how quickly you respond and accept requests
• R Reviews (20%) - Client satisfaction ratings and feedback
• C Coverage (10%) - The breadth of your service area

Here are the most effective ways to improve your Trust Score:

1. 1 Complete your verification - Verify your email, phone, and upload license documentation
2. 2 Respond quickly - Reply to service requests within 2 hours for the best engagement score
3. 3 Complete jobs on time - Meet or beat your quoted deadlines consistently
4. 4 Provide excellent service - Satisfied clients leave positive ratings
5. 5 Expand your coverage - Add more service areas to your profile
6. 6 Stay active - Regular platform activity signals reliability

Your Trust Score is recalculated automatically on a rolling basis. Different components update at different frequencies:

• Legitimacy: Updates immediately when you complete verification steps
• Performance: Updates after each completed job
• Engagement: Updates in real-time based on response patterns
• Reviews: Updates when clients submit ratings
• Coverage: Updates when you modify your service areas

Your overall Trust Score is typically refreshed within 24 hours of any activity that affects the component scores.

Data Maturity is a measure of how much activity data we have to accurately calculate your Trust Score. It progresses through several stages:

Clients can see your Data Maturity level, which helps them understand the reliability of your Trust Score. As you complete more jobs, your Data Maturity increases automatically.

New process servers typically start with lower Trust Scores because our scoring system is evidence-based. Here's why:

• No performance history: Without completed jobs, we can't measure completion rates or timeliness
• No client reviews: Ratings come from real client experiences
• Unknown engagement patterns: Response time metrics develop over time

While Trust Scores are calculated automatically based on verified data, we understand that sometimes errors or unusual circumstances may affect your score. Here's what you can do:

• Review your score breakdown: Check your dashboard to see which components are affecting your score
• Dispute unfair reviews: If you believe a client review was unfair, contact support with details
• Report issues: If job data appears incorrect, let us know so we can investigate