Terms of Service

1. Acceptance of Terms

By accessing or using 321serve ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

321serve is an online marketplace that connects legal professionals seeking process serving services with independent process servers. We provide the platform but do not directly provide process serving services.

3. User Accounts

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account

4. Process Server Obligations

Process servers using the platform agree to:

• Maintain all required licenses and certifications
• Provide accurate information about their services and coverage areas
• Respond to service requests in a timely manner
• Complete accepted jobs professionally and legally
• Upload accurate affidavits of service

5. Client Obligations

Clients using the platform agree to:

• Provide accurate information in service requests
• Use the Service only for lawful purposes
• Confirm service completion honestly
• Respect the terms agreed upon with process servers

6. Trust Scores

Our trust score system is designed to help users make informed decisions. Scores are calculated based on various factors including verification status, response rates, and service history. We reserve the right to modify the scoring algorithm at any time.

7. Prohibited Conduct

Users may not:

• Use the Service for any illegal purpose
• Impersonate others or provide false information
• Interfere with the proper operation of the Service
• Attempt to circumvent security measures
• Harass or abuse other users

8. Limitation of Liability

321serve is a marketplace platform and is not responsible for the actions of process servers or clients. We do not guarantee the quality, timing, or legality of services performed by process servers on the platform.

9. Termination

We reserve the right to suspend or terminate accounts that violate these terms or for any other reason at our discretion.

10. Changes to Terms

We may modify these terms at any time. Continued use of the Service after changes constitutes acceptance of the modified terms.

11. Contact

For questions about these terms, contact us at legal@321serve.com