Privacy Policy
Last updated: December 27, 2025
1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, phone number)
- Profile information for process servers (business name, service areas, licenses)
- Service request details
- Communications through our platform
- Payment information (processed securely by third-party providers)
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Process and complete transactions
- Send service-related communications
- Calculate and display trust scores
- Improve our platform and develop new features
- Detect and prevent fraud or abuse
3. Information Sharing
We may share your information in the following circumstances:
- With other users: Process server profiles are visible to searchers, and vice versa when conducting business
- Service providers: Third parties who assist in operating our platform
- Legal requirements: When required by law or to protect rights and safety
- Business transfers: In connection with mergers, acquisitions, or asset sales
4. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legal, business, or audit purposes. Service job records are retained according to legal requirements for process serving documentation.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Export your data
7. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember preferences, and analyze how our service is used. You can control cookie settings through your browser.
8. Third-Party Links
Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "last updated" date.
11. Contact Us
If you have questions about this privacy policy or our practices, please contact us at privacy@321serve.com